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net Email address stopped working and been locked out for 5 days in Email a month ago Constant T3 Timeouts in Networking and WiFi 11-09-2023 Weird dropouts every 30 minutes in Networking and WiFi 16-01-2023Virgin Media Web Safe comes as standard on all Virgin Media broadband packages. 67. Follow these easy steps: 1. £8p/m extra or included with Gig1 or Volt. You need to disable Web Safe. There’s not much point protecting your WiFi, Hub, TiVo and passwords if you don’t look after your devices as well. Any website unsuitable for children is blocked by default. 1. Set the vpn to port 80 or 443 - these are the ports that 99% of all traffic goes through so they don't block them. Thank you for your first post and I'm sorry to hear that you're having some issues with amending your Web Safe settings at the moment! I'll be more than happy to help via Private Message. It’s easy to customise by clicking on the Categories, Websites or Set timer filters. How do I do it? - 5157909. Virgin Media; My Virgin Media; Shop; Help;. Parental controls block websites and applications that you think are unsuitable for your child. 6 - 6. Welcome to our Community Forums! Thank you for your first post and I'm sorry to hear that you're having some trouble amending your Web Safe Settings ! You can read more about Parental Controls on our website. This means that first port of call should always be each and every Vendor that's listing your site. Web Safe does not block all unsafe or inappropriate online content and is intended only to assist parents with keeping their family safe online. 222. Our Virgin TV V6 box, where awesome entertainment comes together. 0 Kudos. Web Safe is not automatically turned on for customers joining before this date. In response to lotharmat. You are able to customise your settings, for example block access to known fraudulent websites or those that aren’t suitable for children. Top offers; Discover Virgin Media; Broadband deals; Broadband, TV and phone deals; Re: Can’t access web safe in Switched On Families Tuesday can you please tell if my website is block by websafe in Security matters Sunday Child safe mode is not turning on in Security matters 2 weeks ago Then from the device on which you use the VPN try manually setting the DNS to Quad9 or something similar; Web Safe protection will no longer apply to this device. Regards. It works with any device connected to your home network to block websites with viruses or malicious and unsuitable content. Web Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. Re: Web safe on ‎17-10-2021 16:47 Rather than post the same question across multiple threads (which is against forum rules and can cause confusion), please stick to one thread for one question. Lee_R. You can try it obligation free for the first 3 months as payment details are taken at the end of the trial period. I added it to the 'allowed websites' list, and it's working fine. thanks for the fast confirmation Graham_A and newapollo. The issue of Child Safe being re-enabled by VM is being mentioned more often and once stuck on it breaks many services such as Office VPNs, Zoom, Social Media, Sky TV, Sonos, Games Consoles and much Web Content. Learn more Have I helped? Click Mark as Helpful Answer and solved, or use Kudos to say thanksQuickStart, set up and connections. What to do if Virgin Media Web Safe isn't working. Virgin Media Internet Security works by scanning each file downloaded onto your PC and attempting to block any malicious website before it reaches your computer. Get Internet Security powered by F-Secure on unlimited devices for £30 a year, with your first 3 months free. It will block lots of things because it does categorisation type blocking, same as OpenDNS or other filters in a corporate environment. Turn on SafeSearch VIP. Hi @nikbower, thanks for your post although I'm sorry to hear you're unable to activate Child Safe. In Advanced Settings you can disable your guest network as well as manage the limits of your different networks. Thank you for the help. We are able to update this setting for you manually too, we just need to confirm a few account details. Malware & Porn. It won’t cost you anything to send messages to 7726 and it means we can investigate the sender. Staying safe online with Virgin Media Web Safe. It’s important to remember that Web Safe protects all your devices connected via your router, whereas anti-virus software only protects the device it’s installed on. After that, it’s just £3 per month (or £30 a year). Try computers with Cisco’s OpenDNS using 208. Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions. To set Virgin Media’s parental controls, go to My Virgin Media and select Sign in in the top corner. Bypass Child Safe & Virus Safe. You may also benefit from performing a PIN hole reset on the Hub to see if this gets things working again. 1 — the Internet’s. The most common way to protect a WiFi network is to enable the WiFi router's built-in encryption options. If you're still having issues changing your settings, please let us know. Forgot your email address ? If you’re not using your own device, read our help on private browsing before you sign in. Virgin is still working on a more flexible system. Options. To get around this, you need to turn Web Safe off. The Websafe screen has changed - it used to look like the first picture but has now changed to look like the second picture. Go to Account settings, then Account details b. Options. Web Safe is not automatically turned on for customers joining before this date. Kindle Fires can bypass the Virgin Media Child Safe lock (using the Silk Browser). See our Virgin Media Fraud & Security Hub for further information and support on broadband security, fraud prevention and troubleshooting queries. We provide a unique service allowing you to choose the level of support you require, with an integrated solution for both connectivity and data security. We'll be more than happy to assist from here! Your online account, will give you access to your bills, show your package details, diagnose any possible faults and monitor any orders and appointments you may have. As a new customer, you'll be able to take advatage of a free, three. 2021; How to get a 10% speed boost on Virgin Internet FOR FREE. ” This is generally a useful feature; however, it can sometimes deem VPNs as unsafe and will block them. At least 30Mbps download speeds in every room or £100 one-off credit. While the world wide web has revolutionised and simplified the way we do things, it can be a place of uncertainty, especially for the young people navigating it. . Just as I should. Adjust the settings according to the level of protection you want. At Virgin Media, we pride ourselves on our parental controls. Web Safe: Available to all new Virgin Fibre customers who signed up after 27th February 2014. Our Web Safe settings are : ++ Virus Safe - Enabled ++ Child Safe - Disabled I dare not revisit that page as what we have works for us. In the meantime consider trying the following temporary workaround options: use a VPN service or Opera web browser's inbuilt (free) VPN service. Virgin Media Business sees working with Zscaler as a way to enhance its SD-WAN, hybrid cloud and cloud security suite by offering a world-leading service that encompasses a SASE framework with. All of them would fall under a "Proxy/VPN" type category. You can find more information about advanced hub settings if ever needed here 👉 How to set up Virgin Media broadband | Virgin Media Help . For best protection, we recommend using Virgin Media Internet Security and Web Safe. Virgin Media does not come cheap, but sits in broadly the same price bracket as Sky and BT. If your household is with both Virgin Media and O2 and you have Volt benefits and you’ve forgotten the username or password for your My O2 account, follow the ‘Forgotten your username or password’ steps on the My O2 sign in page. 4. At the time of writing (June 2023), an entry level M50 broadband deal is £38 per month for 18 months. Please look out for it in the top-right, purple envelope. Web Safe turned off but still blocking websites. I tried using the "Blocked Websites" feature to add websites that we always want Child Safe to block access to. View our award winning TV only packages and deals with all the best channels, latest live sports & blockbuster films you love in one, convenient place. You need F-Secure SAFE – our award winning internet security package. Up to 3 WiFi Pods if needed. By comparison, BT’s Fibre Essentials, with the same speeds, is £30. Either the customer can't move the sliders or they can but without effect. You can actually reach out to Virgin Media and. Unlimited online protection for all your devices for just £3 a month, powered by F-Secure. Networking and WiFi. I decided to check my parental controls were switched on - Virgin websafe - and they are. Reply. Email address. 9. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail c. This video is about how to use any website that has been blocked by Virgin Media. These tools can be installed across all devices, including mobile phones, computers and consoles. Web Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. Built to keep internet nasties away from your home devices, Virgin Media Web Safe is available at no extra cost with our broadband. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Restrictions. Reply. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. Virgin Media's network mostly still relies on coaxial cable connections to a customer's home, although this cabling is likely to be. Parental controls block websites and applications that you think are unsuitable for your child. For more tips on how to keep your kids safe online, visit Internet Matters. Also, that you're using the Virgin Media DNS servers (they are 194. This along with the fact that Lix can reach the site via VPN and BT would suggest that the site itself is blocking her Virgin Media IP. If it’s not a technical issue you need help with then we’re here to support you on. Web Safe is not automatically turned on for customers joining before this date. in/myVM . To enable or disable each level of protection toggle 'Turn Off' or 'Turn On' and click apply. 123. ISPs with over 400,000 subscribers subject to blocking orders include: BT Group [24] EE. I believe this is because the Silk Browser proxies traffic through Amazon, so the DNS requests are likely being routed to Amazon and not through Virgin Media. At the time of writing (June 2023), an entry level M50 broadband deal is £38 per month for 18 months. That is very good since the country is not a member of any signal intelligence alliances. Available with M50 broadband or faster. Please keep an eye out for a purple envelope at the top right corner of your Forum page. If you are not the main holder and are using a My Virgin Media sub account you will need to contact the main account holder. 6 - 6. Account - Mobile. Once logged in you will see 2 filters; Virus Safe and Child Safe. 220. SpeedWeb Safe: Available to all new Virgin Fibre customers who signed up after 27th February 2014. Virgin Fibre Areas only. Can anybody review my website:. Parental controls are a set of tools designed to protect and keep children safe online. Further exclusions & legal stuff apply. There is no longer a Windows Store TVGO app, however Windows devices can use the website, and install the web app that is offered when visiting the website. Get extra security on your devices, too, and sign up to Virgin Media Internet Security powered by F-Secure – our award-winning security tool that gives online protection on unlimited devices. Go to 192. If your site is blocked by a majority of ISPs, it may be that there is a. I'm sorry to hear there are some problems with your My Virgin Media and the disabling of Web Safe on your service. Web Safe will automatically be turned on for customers joining Virgin Media after 16 May 2018. ” This is generally a useful feature; however, it can sometimes deem VPNs as unsafe and will block them. Priced at just £26. We give all our customers a complete, market leading security package called Virgin Media Security, free of charge. @ntlworld. It blocks child-inappropriate websites automatically, and will. For residents in Ontario and Quebec, Virgin Plus offers an. Click on Manage Web Safe. . Navigate to the My Apps tab and select Web Safe from the menu. Joining in 372 Views Message 4 of 11. Doesn't work in Igconito, Chrome Browser, Edge or Safari. I do not pay the extra £3 a month for the internet security. Hi, I cannot access Web safe/ child safe. 4. . Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail c. Modern slavery statement. By default Web Safe is on and it requires your device (s) use Virgin Media DNS. If you don’t have any online security yet, you can try our Virgin Media Internet Security on PC or Mac. Click: Settings. Virgin Media Web Safe comes as standard on all Virgin Media broadband packages. Virgin Media Internet Security works even when you’re out and about – keeping your devices protected even when you’re not connected to our network. 222. Users can change their settings at any time in My Virgin Media. A managed firewall solution dramatically reduces the size of that problem, easing the pressure on already stretched IT departments while. Learn how you can change Web Safe settings to turn Child Safe off. After that, it’s just £3 per month (or £30 a year). For the best protection on your most-used devices, install F. You can try it obligation free for the first 3 months as payment details are taken at the end of the trial period. Hi, Has anyone else experienced experienced getting Access Denied errors when accessing common websites like ebay etc? I have a SuperHub3. 1. At time of posting Virus Total still shows 3 security providers reporting your site as malicious and 1 reporting it as suspicious. Get Internet Security powered by F-Secure on unlimited devices for £30 a year, with your first 3 months free. Virgin Fibre Areas only. Options. It's also 5GHz compatible (unlike BT's Home Hub 3 and routers from other providers). com. Protect every device connected to your home WiFi – no matter which mobile provider you’re with – with Web Safe, which comes with. 168. If you want to know more, the updated sections are 6. Options. com. on ‎06-05-2023 22:30. It works with any device connected to your home network to block websites with viruses or malicious and unsuitable content. Please can you look into my settings from your side too. That is very good since the country is not a member of any signal intelligence alliances. Virgin Media Web Safe comes as standard on all Virgin Media broadband packages. Expand the Email option. Security protection – Virgin Media Web Safe has Virus Safe and Child Safe included, to help keep your devices and your family safe online for no extra cost. I’m new to Virgin but trying to access websafe to control the parental control settings but the page just sends me back to the home page - 5241832. Web Safe is not automatically turned on for customers joining before this date. Child Safe not working in Security matters 3 weeks ago; Web safe not working when enabled in Security matters 4 weeks ago; MISOLD AND DIRECT DEBIT SET UP WITHOUT CONSENT WITH O2!!! in Security matters 16-09-2023; Websafe Off but still blocking sites in Security matters 02-09-2023Other features include Web Safe, F-Secure SAFE and the usual DHCP and firewall which can be tweaked. 67. Welcome to Virgin Media’s help and support page. 8. M125 was boosted from M100 last year, when the package received a speed upgrade of 22% from 108Mbps to 132Mbps. try going to if Web Safe is on this site should be blocked. on ‎19-07-2023 09:00. run the Standard test and confirm the. Click here to view more details on content filters from Virgin Media’s Web Safe. Subscribers complained about the snafu on Twitter, where many people claimed that they could barely access anything over Virgin Media's network. Virgin Media pricing. Parental controls are a set of tools designed to protect and keep children safe online. 99 a month for two years. --. It's broadband and before you send me of on another hair-pulling-out round of useless checks where I uninstall everything on my computer and losing vital information along the way it looks like the problem (after making a seriously angry call to your help line after not even being able to make a formal complaint about this) AND my landline. Up to 3 WiFi Pods if needed. Virgin TV V6 Box - Awesome Entertainment | Virgin MediaOur Virgin TV V6 box, where awesome entertainment comes together. While your intentions are good, no ISP would allow this sort of thing due to the inevitable data protection implications. Virgin Media is now offering. Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. Built to keep internet nasties away from your home devices, Virgin Media Web Safe is available at no extra cost with our broadband. It won’t cost you anything to send messages to 7726 and it means we can investigate the sender. These changes affect all Virgin Media email addresses ending in the. 8 and/or 1. Can I then enable Web Safe on just that guest network and not the main one? I don't want to enable Web Safe on the main one as it doesn't allow VPNs but I need to use a VPN. Click on the Overview tab, where you have two options – Virus Safe and Child Safe. I keep getting the message seen in the attached picture. These are two settings — Virus Safe and Child Safe. We would like to show you a description here but the site won’t allow us. That’s why we offer all our customers award-winning Virgin Media Internet Security powered by F-Secure on unlimited devices. use a third-party router with your Hub in modem mode or, if already in modem mode, use in non-modem mod. When clicking on the Websafe - Manage settings buttons it just takes you back to the home page and says "Somethings's gone wrong". From the device on which Web Safe appears to not be working go to is the AS Name value reported? The following example reports this value as Virgin Media. uk, which will give you a rough idea on if it's a single ISP in the UK that's filtering your site, or the entire gamut. Welcome to Virgin Media’s help and support page. . Advanced Virgin TV 360 set-top box with a wide range of blockbuster content, great features and exclusive add-ons. 67. Encryption means that the WiFi signal is scrambled so that unauthorised computers and devices are unable to understand the data being transmitted across your WiFi network. Usually, malware is installed accidentally. on ‎26-08-2022 16:41. How to Watch Porn Safely – 7 Tips. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereHi - has anyone else found that since the My Virgin Media app was updated a few months ago, the new Web Safe settings are really - 5001408My website: scolexrobot. 67. Direct from Virgins help pages. 1. Simply sign into your My Virgin Media account, go to My Apps and then Web Safe. 100). Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. Simply press 1 when you get through to the automated menu, and you'll be put. 11 March 2014 at 10:05PM edited 11 March 2014 at 10:13PM. Make sure to keep having regular conversations about their online lives to stay on top of any issues that come up. With easy setup, get your fibre-optic deal now. That’s why we offer award-winning Virgin Media Internet Security powered by F-Secure. And finally, you can add timing restrictions. Please enter your email. What’s more, it’s compatible with all. Unlimited online protection for all your devices for just £3 a month, powered by F-Secure. £8p/m extra or included with Gig1 or Volt. It’s easy to customise by clicking on the Categories, Websites or Set timer filters. You’ll pay nothing for 3 months (with no payment details. Once you leave your house you won’t be protected by Web Safe, although Virgin Mobile does include parental control options. Protect every device connected to your home WiFi – no matter which mobile provider you’re with – with Web Safe, which comes with all of our broadband packages at no extra cost. So I've recently moved into a shared household, with a Virgin Media router. The filters can automatically block pages by IP addresses or by examining keywords. For best protection, we recommend using Virgin Media Internet Security and Web Safe. Re: Can’t access web safe. Virgin Media; My Virgin Media; Shop;. To see if the correct DNS is being used by a device go to and confirm the reported AS Name is Virgin Media. Excludes broadband faults and broadband network outages. Web Safe is an optional setting that does DNS based filtering. Web Safe will automatically be turned on for customers joining Virgin Media after 16 May 2018. It happens, and mine is listed on 3 at the time I write this, and it's from a previous user of the IP address. See our Virgin Media Fraud & Security Hub for further information and support on broadband security, fraud prevention and troubleshooting queries. By comparison, BT’s Fibre Essentials, with the same speeds, is £30. And finally, you can add timing restrictions. VIRGIN MEDIA has announced a new bonus for full fibre and telly customers which should keep their smartphones, tablets, laptops and desktop PCs safe from attack. 10. I'm going to send you a private message so we can look into this for you. com. The Virgin Media router’s modem-only mode may have been one of the configurations you previously accessed using the preceding address. 0 that contains your default network information. Web Safe is not automatically turned on for customers joining before this date. Note: the number of licenses you have on your current subscription and the amount you have in your credit are displayed on the left. I activated it yesterday, & it confirms my settings. The VIP in SafeSearch VIP refers to a Virtual IP which is an IP address that can be routed internally to multiple Google servers. ; Click Next. AtlasVPN: A fast and secure VPN that is great for streaming. 10. Excludes. For best. 1/help for specific device where Web Safe is not working. £8p/m extra or included with Gig1 or Volt. Our Virgin TV V6 box, where awesome entertainment comes together. No bank or credit card details are required for the trial. on ‎15-04-2023 15:47. Virgin Media Web Safe comes as standard on all Virgin Media broadband packages. Go to Account settings, then Account details b. VM must have some AI that when want web safe off it thinks that was too easy I keep web safe on. For the best protection on your most-used devices, install F. I've done a factory reset of the hub. For fraudulent e-mails, forward to phishing@virginmedia. The results of queries to the Virgin Media DNS server gave the following results. Now costing just £27 per month on an 18-month contract, Virgin Media’s M350 broadband-only package is discounted by a whopping 52 percent this Black Friday, down from its normal price of £56 per month. Virgin Media Web Safe: Home phone: Optional: Anytime calls: £10/mth (inc. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. 1. Virgin Media is a proud founding member of Internet Matters – a tool designed to help adults keep children (aged 0-14+) safe online. . If you would like the Web Safe settings changed, let us know as this can be a work around for now. Virgin Stream hub offering money-back for. I added it to the 'allowed websites' list, and it's working fine. We do not use any VPN and I have checked that our AS is "Virgin Media". Although Virgin Media WiFi includes content protection, to make sure you’re protected when you’re on the go, we recommend you install F-Secure SAFE. Bypass Child Safe & Virus Safe. These tools can be installed across all devices, including mobile phones, computers and consoles. With an average download speed of 362Mbps, and an upload speed of 36Mbps this incredibly fast. With Child Safe stuck ON expect errors or unexplained failures with Teleconf Calls. If you want to know more, the updated sections are 6. Select the SPAM setting you’d like to use: Reject All Spam messages. Is a VPN installed on your Inspiron 5559, and do you have any third-party software like McAfee WebAdvisor or an app provided by your ISP (e. My Virgin Media makes managing your account easier with all your information in one place. These are two settings — Virus Safe and Child Safe. Find out more about our fastest, smartest, smallest TV box. I thought it was my phone at first, but now I am testing on the PC, it turns out this is to do with the Child Safe feature not working. They also can clog up your inbox and make managing your emails a real chore. Web Safe is not automatically turned on for customers joining before this date. CyberGhost VPN is operated by Kape Technologies – the company behind PIA. Getting past Virgin Media's WebSafe in a shared household. SpeedTo recover your email address we need your account number, area reference and date of birth. We also provide broadband customers with Web Safe, which is designed to automatically block access to sites it believes are either unsuitable for children, fraudulent or contain. It shows that it is ‘on’ but doesn’t block any websites at all. Virgin Media is the market leader in the UK when it comes to broadband speeds, with average downloads of 1130Mbps from its range-topping Gig1 package. Service and repairs at no extra cost . Will Web Safe affect my Virgin TV Go or Virgin TV parental controls?. Any website unsuitable for children is blocked by default. 0 Kudos. Select Parental Controls in Virgin Media Web Safe. You may want to start by seeing what your site report looks like using a tool like Blocked. No bank or credit card details are required for the trial. Virgin Media Web Safe comes free with any Virgin Media broadband package and provides wifi-level protection for all devices connected to your router. Jim__d. Web Safe will automatically be turned on for customers joining Virgin Media after 16 May 2018. Virgin Media takes online safety seriously. I just got a URL from the IT team for the VPN. The Virgin Media router’s modem-only mode may have been one of the configurations you previously accessed using the preceding address. If VM block your own server, then maybe it's on a blocklist of known spam IPs, meaning your own VM IP is listed as bad. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. Any website unsuitable for children is blocked by default. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Virgin Media. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. These are two settings — Virus Safe and Child Safe. Top offers; Discover Virgin Media; Broadband deals; Broadband, TV and phone deals; Virgin Media Web Safe comes as standard on all Virgin Media broadband packages. Virgin Media does not come cheap, but sits in broadly the same price bracket as Sky and BT. Remember that parental control settings are only one part of online safety. Remember that parental control settings are only one part of online safety. if Hub is in modem mode and third party router is used then configure router to use Virgin Media. Forgot your email address ? If you’re not using your own device, read our help on private browsing before you sign in. Here you’ll find all the help you need for Virgin Media related problems and issues. you have confirmed that Virgin Media's DNS is being used via the AS Name shown by 1. g. Spam emails are becoming more and more sophisticated and harder to detect. My Virgin Media in Self Care Videos 20-08-2018; Welcome to Virgin Media in Self Care Videos 20-08-2018; Using Web Safe with Virgin Media in Self Care Videos 20-08-2018; Changing Virgin Media Web Safe Settings on a Mobile in Self Care Videos 20-08-2018; Changing Virgin Media Web Safe Settings on Desktop/Laptop in Self Care Videos. Below are workarounds for when Child Safe & Virus Safe does not or cannot be turned off. Virgin Media. Select SPAM Settings. All Rights ReservedOptions. Virgin Media. Contact the site operator for further help. Includes a 30-day money-back guarantee so you can try it risk-free. Toggle the button next to Child Safe option to turn it Off. At Virgin Media, we want all of our customers to be able to surf the net without worrying about nasty viruses and malware. NordVPN: Our #1 pick for Virgin Media customers. Your account number and area reference are on this welcome email or on your monthly bill. make sure you are using Virgin Media's DNS; if you go to 1. Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. Paul. I've rebooted router and restarted devices but nothing helps. Virgin Media Internet Security works by scanning each file downloaded onto your PC and attempting to block any malicious website before it reaches your computer. SpeedVirgin Media’s Web Safe blocks access to websites with viruses, as well as protecting you from malicious sites. We think it’s a great way for you to control what your kids see on the web. QuickStart, set up and connections. To avoid a large number of unused email addresses on our Virgin Media Mail service, we’ve made some updates to our Acceptable Use Policy found here. 1. Not using Plex or any other software. I have tried to turn off websafe but cannot reach account settings as the webpage is not working and comes up with the 'oops something has gone. Guaranteed with our Secure Web Gateway from Zscaler. Try computers with Cisco’s OpenDNS using 208. . Click: Web Safe. Web Safe is not automatically turned on for customers joining before this date.